Privacy Policy
Effective Date: 1 June 2025
Senara Learning is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Senara Learning
Email: alison@senaralearning.com
Website: www.senaralearning.com
Registered Address: 3rd Floor, 86-90 Paul Street, London EC2A 4NE
Senara Learning is the data controller for the personal data you provide to us.
2. What Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, organisation
Booking Information: Workshop selections, attendance history
Payment Information: Processed securely via third-party providers (we do not store card details)
Communications: Emails, enquiries, and survey responses
Website Data: IP address, browser type, pages visited (via cookies and analytics)
3. How We Use Your Data
We use your personal data to:
- Process and manage workshop bookings
- Send booking confirmations, reminders, and logistical details
- Respond to enquiries and customer support requests
- Send marketing emails (only with your consent)
- Improve our services and website performance
4. Lawful Bases for Processing
We process your data under the following lawful bases:
- Contract: To fulfil a service you have requested (e.g., workshop registration)
- Consent: For marketing communications (you can withdraw at any time)
- Legitimate Interests: To operate and improve our business and services
5. Data Sharing
We do not sell your data. We may share it with:
- Payment processors (e.g., Stripe, PayPal)
- Email and booking platforms (e.g., Mailchimp, Eventbrite)
- IT and website service providers (for functionality and security)
All third parties are contractually obligated to protect your data and comply with GDPR.
6. International Data Transfers
If we transfer your data outside the UK or EU (e.g., to US-based service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
7. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected:
- Booking and financial data: 6 years (for legal/tax reasons)
- Marketing data: Until you unsubscribe
- General enquiries: 12 months
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent (for marketing)
To exercise your rights, please contact us at alison@senaralearning.com.
9. Cookies and Analytics
Our website uses cookies to improve your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings.
For more detail, please see our Cookie Policy.
10. Complaints
If you're unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
11. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date at the top.
Contact Us
If you have any questions about this policy or your personal data, contact:
📞 +44 (0)203 488 5624